Randridge Branch Poor Service

<p>I visited the branch on 17 March to close an account. The consultant confirmed that my account was closed, however did not give me any documentation. A few days later I noticed that the account was still linked to my online banking profile, so called customer care who confirmed that the account was not yet closed due to outstanding charges - I had requested that remaining funds be transferred to my other account, but the consultant trated it as a cash withdrawl, leading to the charges. I then went back to the branch on 24 March where I was told by the team leader that he would personally contact me before the end of the day to confirm the closure of my account. It is now the 28th and my account is still open, meaning that soon I will have to pay bank fee on an account I have been trying to close for almost 2 weeks. I have sent 2 unanswered emails and the phone number listed on his business card just rings unanswered. I don't have time to visit the branch for a 3rd time to close this account, because each time mean taking time off work, so sincerely hope this gets something done.</p>