Raging Client

I sent an email yesterday with regards to the payment holiday reversal, i received an amount for one installment not for two which i assume its for April, i am currently still waiting for May's reversal and not sure what is happening as no one has contacted me yet.

According to my knowledge its 2 installments for April and 2 installments for May and i only got one which i do not understand or am i supposed to complain again because as i have said i have been doing this since April.

Will i go through the same thing again in June as its the last month for the so called payment holiday.

Kindly advise when i am getting the rest of the reversals from April and May because i do not understand what is happening.

You are not replying to my mail and its really frustrating because i have never failed to pay my installments and standard bank awarded me this option while i was on lockdown for 2 months of which i did not ask for its just the principle as i thought it would help me out since i was at home but the inconvenience this has put me through is very annoying to the pint where i had to go on Hello Peter to get a response.

Kindly advise me on this matter because this is going on for too long.

I just called Standard Bank and Spoke to Siboniso and said that the reversal done was for May not April but she does not have allthe information so shen then transferred me to the Debt centre where is spoke to Charmaine and said that it cannot be reversed as it does not show that a payment holiday was awarded to me , then she suggested to transfer me to the loans department and ask them to reverse it which will cause my loan to be in arrears now how dies that work. At this pint i am fuming because i spent over 30 mins on the line once again with no assistance at all. The emails i get are from Algeron Klow at Standard bank saying reversals will be done but Charmain does not know who he is yet Siboniso does. Standard bank kindly explain this whole mess that has been created as you are the ones who opted to give me this while i was at home for two months during lockdown and now its causing me more trouble than its worth.

If your staff is not trained properly then they shouldnt be where thet ar now because now i am fed up with the kind of treatment i have received after so may years of banking with you. This is the second time doing this review on Hello Peter, your speedy assistance will be highly appreciated