AN
Andrew N

1 reviews | Active since Jun 2009

24 Jan 2019, 12:03

****** at its best

To whom it may concern:

When will Standard Bank start to take their black customers a little bit seriously and start to level the playing field aginst our white counterparts?????

I am a black client of Standard Bank. I app**** for a credit card, which was declined and they came up with a long list of excuses as to why they don't want to grant it. I know for a fact that the only reason they don't want to approve it is because I am black.

They first said it is because of their internal score which happens to be low in my case and when I ask what is this scoring based on, no one seems to know. Then they say my scoring is low with the credit beauros which I know to be a blatant lie. I subscribe to Transunion and ITC and I know my score is not bad.

What are your black clients supposed to do to get the same treatment as their white counterparts?????

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Replies (1)
Standard Bank
Standard Bank's reply24 Jan 2019, 14:32
Official
 Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused. 

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
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