1 reviews | Active since Jan 2021
Racial profiling
Hi. On Saturday I visited ur branch in Vosloorus Chris Hani Crossing. We were asked by the security guard to take off our hats without an explanation. I have been a Standard bank customer for many years however I was not impressed with that. I feel like it's racial profiling. I advise that u put a disclaimer informing customers that they must take off their hats cause iv visited other banks and never been asked to take off my hat. I'm truly not impressed and I suggest u inform us as clients that wen visiting a branch we should not wear hats if it's a crime issue then improve ur security wen I visit I branch I want to do wat I came to do and not be asked to take off my hat as to me this made me feel like a kid mind u I'm a 29 years old man so u must write on the app also on social media that wen visiting a Standard bank branch no hats allowed. U have lost me as a client honestly with this service as it seem like racial profiling. I was truly upset 😡. U must inform customers that right of admission is reserved wen visiting ur branches. I will also take this to social media and warn other customers and potential customers about the treatment Standard bank gives to their clients.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
We appreciate you giving us the chance to make your interaction with us positive. We are very happy we could help, and our team has told us that the issue has been handled to your satisfaction.
We are always available to help if you require any additional support.
Kindest regards, Standard Bank Hello Peter Team ***
We appreciate you giving us the chance to make your interaction with us positive. We are very happy we could help, and our team has told us that the issue has been handled to your satisfaction.
We are always available to help if you require any additional support.
Kindest regards, Standard Bank Hello Peter Team ***
