kM
kehilwe M

1 reviews | Active since Mar 2012

17 May 2016, 05:43

R99 ****

<p>I have a savings account with stardard bank, it has been about 2 years without using the account, but I noticed it have been having failed attempts for debit orders of R99 for past few months, since the account did not have any money it kept charging me for those failed debit order, but I never autorised those debit orders. I was told those are **** debit orders, my problem is Standard bank expect me to pay for those failed debits of which I never requested, the standard bank in Brandwag also infom me they cannot close the account before I pay, which lead to more failed attempts. Please assist with this because I cannot pay for what I did not request.</p>

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Replies (2)
Standard Bank
Standard Bank's reply17 May 2016, 08:04
Official
Good day Kehilwe Kagisho Thank you for your posting and allowing us an opportunity to investigate your complaint. This matter will be allocated to a resolution specialist who will contact you to resolve your complaint. Kind regards Complaint Resolution Centre *** *** (fax) ***
Standard Bank
Standard Bank's reply19 May 2016, 08:34
Official

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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