R8000 cash deposit at ATM still not returned.

Not impressed. Went to the Knysna Westerncape Branch Sunday afternoon to make a cash deposit of R8000 into my puresave account using my card. Upon puting the money into the machine it started counting it, and made odd sounds, then returned my card and a slip "Cash Jam" please visit brach? On a sunday evening, i called imediately, and was provided with a reference bumber this i will provide in a private message along with my account details. I expect this to be deposited to my account ASAP as I went to the atm to deposit it into my account to reflect imediately. This will now be 3 business days and I have not heard a word. I expect to see the R8000 in my account on 28 Feb 2024 as indicated telephonically and by the consultant who assisted me. This is not acceptable making people wait 3days to return wrongefully taken money due to ATM issues after hours. Surely that ATM was fixed first thing Monday (two days ago already)? Im awaiting urgent feedback regarding this. Thank you.