rP
robert P
1 reviews | Active since Jun 2010
24 May 2021, 18:37
R5000 missing and no one is fixing it.
R5000 went missing from my credit card on Thursday 13th May 2021, after a failed transaction as a result of a technical error on Standard Bank side on the mobile banking app. Logged a call and resolution was supposed to be on the 20th, you closes the call and no one has since come back to me....still waiting, my money is still missing....I keep calling for update but no update.
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Standard Bank's replyOfficial
25 May 2021, 01:46 Hello Robert
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply25 May 2021, 01:46
Official
Hello Robert
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***