R5000 debited on my account

would like to express the level of disappointment I have experienced with Standard Bank.<br> it all started on the 28th of Jan, a withdrawal of R 5000 on my account in the early hours of the morning. I then called the bank and they told me to open a ***** case and stop my cards, which I did, got a reference number and I was told it takes up to 7 days. 10 days later the case it still not finalized. No one bothers to give feedback, you hold for approximately a hour before the call center agent answers the phone. I wonder why I am inconvenienced by the institute I trusted to handle my financial affairs, why must I pay for replacement cards for a loophole/playground for ********* in their system. For all I know this could be a conspiracy from the bank to make money. And then you give me a temporary card that has a withdrawal limit and EAP limit set to zero, what exactly is the temporary card for? No I must again go to the bank to increase the limit, what I waste of time.