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Boysie M
1 reviews | Active since Jul 2025
25 Jul 2025, 12:25
R500 Voucher Vanished — ATM says "Voucher has been Redeemed!?"
I recently made a withdrawal to Instant Money for R500, but when I try to redeem it - it says voucher used. I try to contact Autoserv/InstantMoney as advised by agents but it just eats through R100 of airtime in about 7 minutes while holding for assistance when I call.
Honestly this error is time costly because it takes a second for the ATM to spin around and reject it and then claim its "used/redeemed" and now my money takes days to return? Can someone assist me please.
Thank you
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
25 Jul 2025, 12:27Dear Boysie M,
We truly appreciate you bringing this to our attention.
Your feedback is invaluable to us, and we want to ensure that your issue is addressed immediately.
Please be assured that we are committed to resolving this issue as swiftly as possible and finding a solution that works for you. Our team will be in touch shortly to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
We truly appreciate you bringing this to our attention.
Your feedback is invaluable to us, and we want to ensure that your issue is addressed immediately.
Please be assured that we are committed to resolving this issue as swiftly as possible and finding a solution that works for you. Our team will be in touch shortly to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply25 Jul 2025, 12:27
Official
Dear Boysie M,
We truly appreciate you bringing this to our attention.
Your feedback is invaluable to us, and we want to ensure that your issue is addressed immediately.
Please be assured that we are committed to resolving this issue as swiftly as possible and finding a solution that works for you. Our team will be in touch shortly to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
We truly appreciate you bringing this to our attention.
Your feedback is invaluable to us, and we want to ensure that your issue is addressed immediately.
Please be assured that we are committed to resolving this issue as swiftly as possible and finding a solution that works for you. Our team will be in touch shortly to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
31 Jul 2025, 11:42We would like to thank you for giving us the opportunity to address your matter.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply31 Jul 2025, 11:42
Official
We would like to thank you for giving us the opportunity to address your matter.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***