AK
Annie K
1 reviews | Active since Sept 2025
11 Sept 2025, 11:48
R500 FOR DELIVERY OR A CARD THAT WONT BE DELIVERED DUE TO CHANGE OF ADDRESS, PATHETIC
Dear @StandardBankZA Lost my card ✔️ Ordered a new one ✔️ Charged R500 for delivery ✔️ Courier refuses to deliver because I’m in a different province ❌
So basically, you want me to book a flight home just so you can hand me my card? Should I send you my boarding pass too? ✈️😂
Congrats — I’m cardless, R500 down, and apparently expected to teleport for service.
BYE BYE!!!! I WILL NOT BE DOING BUSINESS WITH YOU AGAIN AND DEFINATELY NOT RECOMMENDING ANYONE TO BANK WITH STANDARD BANK AGAIN.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
11 Sept 2025, 12:03Dear Annie K,
We are truly saddened to hear about your experience.
We understand how frustrating this must be for you, and we take these matters very seriously.
Please be assured that we will address your query with the utmost urgency. We will be taking a closer look into the issue and will get back to you shortly.
We are truly saddened to hear about your experience.
We understand how frustrating this must be for you, and we take these matters very seriously.
Please be assured that we will address your query with the utmost urgency. We will be taking a closer look into the issue and will get back to you shortly.
Standard Bank's reply11 Sept 2025, 12:03
Official
Dear Annie K,
We are truly saddened to hear about your experience.
We understand how frustrating this must be for you, and we take these matters very seriously.
Please be assured that we will address your query with the utmost urgency. We will be taking a closer look into the issue and will get back to you shortly.
We are truly saddened to hear about your experience.
We understand how frustrating this must be for you, and we take these matters very seriously.
Please be assured that we will address your query with the utmost urgency. We will be taking a closer look into the issue and will get back to you shortly.
AK
Annie K's updateReviewer Update
11 Sept 2025, 14:09 Your “urgent service” is a joke. After a noisy, unhelpful call from *** and 24 minutes of waiting for a promised callback that never came, I am done. Cancel the card delivery, reverse all charges, and do not contact me again. I’ve moved my business to a competitor whose fees are higher but whose service actually exists—something your bank clearly cannot provide. Confirm immediately.
AK
Annie K's update11 Sept 2025, 14:09
Reviewer Update
Your “urgent service” is a joke. After a noisy, unhelpful call from *** and 24 minutes of waiting for a promised callback that never came, I am done. Cancel the card delivery, reverse all charges, and do not contact me again. I’ve moved my business to a competitor whose fees are higher but whose service actually exists—something your bank clearly cannot provide. Confirm immediately.
Standard Bank's replyOfficial
11 Sept 2025, 14:16The matter is being treated as a priority, and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible. We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
We will revert with feedback as soon as possible. We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply11 Sept 2025, 14:16
Official
The matter is being treated as a priority, and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible. We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
We will revert with feedback as soon as possible. We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***