1 reviews | Active since Mar 2014
R50 per month printed for historic statements
This is by no means a complaint about service received at the Melville branch. The service was in fact efficient and friendly. This is however , a complaint about the fees that I have to pay in order to have statements printed for tax purposes. There is no online option to do this myself as they only keep the last 180 days. I therefore have to order this from the branch and pay hefty fees for the service.<br> <br> I was informed during the process that this would be a cost of R50 per month ? In a technological advanced age this is a ridiculous amount to charge. Unless you are so far behind that these reports are manually built in excel and then converted month by month into PDFs. All I know is that the INNOVATIVE bank charges waaaaay less for a similar statement. Please can you tell me how you manage to charge R50 for something that is automated (I assume) and has at most a handful of fields for a clerk to fill in before queuing the report. <br> <br> I have no other option but to pay the R600 for a year's statement and then make my own option....moving to another Bank. <br> <br> <br> <br> <br>
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Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
