1 reviews | Active since Sept 2016

13 Oct 2016, 14:03

R50.00 withdrawal fees

<p>I could not believe that Standard bank charges R50.00 withdraw fees (they call it an access fees) on credit card withdrawals for other banks' cllients barring the normal withdrawal fee, R15.26 in this case. I withdrew R350.00 and funny enough, since Standard bank does not have access to my account, the withdrawal amount is showing as R400.00 on my credit card statement.</p> <p>My bank could not assist me with this as the amount is reflected as total withdrawn. I tried to call Standard bank but they refer me back to my bank. This is an ******* activity to start with and to be charged this much over an above the normal withdrawal fees (which are reflected as line items on the bank statements) is rediculuos and this needs to be investigated by cosumer protection..</p>

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Replies (3)
Standard Bank
Standard Bank's reply14 Oct 2016, 08:08
Official

Good day Elliot Masha

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply18 Oct 2016, 16:10
Official

Good day Elliot Masha

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply31 Oct 2016, 10:40
Official

Dear Elliot Masha

Thank you once again for your posting.

I refer to our email correspondence with each other and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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