aJ
abongile J
1 reviews | Active since Aug 2011
09 Apr 2021, 11:19
R4000 MISSING FROM STANDARD BANK ACCOUNT
On Thursday the 1st of April 2021 I went into a Standard Bank Branch in Shelly Beach to fix problems I had with my card. Upon fixing the problem, I then went to do shopping at Pick n Pay, Shelly Centre. I purchased groceries and the card approved, I then requested for a R4000 cash back and it said declined, but the money had gone off the account. Till today the R4000 still hasn't been returned!! This matter has been escalated at least 3 times to card division but ALAS. The employees name is Nathaniel. Neither Pick n Pay nor Standard Bank want to take ownership of the matter.
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Standard Bank's replyOfficial
09 Apr 2021, 14:25Dear abongile
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into. We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into. We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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***
Standard Bank's reply09 Apr 2021, 14:25
Official
Dear abongile
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into. We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into. We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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