DF
Dale F
1 reviews | Active since Sept 2015
14 Jun 2023, 09:37
R40 000, 9 years later and no statment allowed.
Standard bank.... another reminder why i cha ged banks and will never bank with the organization again.
I only revert to this platform as its the only way to gain a reaponse? Assign the same quantity and quality employees to your main complaints centre and we wont have to seek alternative options.
I am a surety on a loan account. I have been paying since 2014. To date, i have been unsuccesful in attaining a balance and statement.
If I could get a statement through the lendee, i would believe me. That is not an option.
As I have paid more than R40 000 over the term, and have kept payments up to date for 9 years, I think its not unreasonable to request a monthly statement and balance. However this is not possible it seems, which leaves my only option to cancel the debit order?
Please advise and take action on this simple matter. Thank you
Helpful (0)
Replies (30)0
Replies (30)
Standard Bank's replyOfficial
14 Jun 2023, 09:43Dear Dale
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Jun 2023, 09:43
Official
Dear Dale
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
DF
Dale F's updateReviewer Update
14 Jun 2023, 10:05Thank you for the promot response.
No call please, only email to avoid any discrepancy, any details. Straight forward, email thank you.
No call please, only email to avoid any discrepancy, any details. Straight forward, email thank you.
DF
Dale F's update14 Jun 2023, 10:05
Reviewer Update
Thank you for the promot response.
No call please, only email to avoid any discrepancy, any details. Straight forward, email thank you.
No call please, only email to avoid any discrepancy, any details. Straight forward, email thank you.
Standard Bank's replyOfficial
14 Jun 2023, 10:10Good Day Dale
Please note calls are compulsory for authentication purposes.
Our team has to reach you in order to verifiy your details .
Kind Regards
Standard Bank Hello Peter Team
***
Please note calls are compulsory for authentication purposes.
Our team has to reach you in order to verifiy your details .
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Jun 2023, 10:10
Official
Good Day Dale
Please note calls are compulsory for authentication purposes.
Our team has to reach you in order to verifiy your details .
Kind Regards
Standard Bank Hello Peter Team
***
Please note calls are compulsory for authentication purposes.
Our team has to reach you in order to verifiy your details .
Kind Regards
Standard Bank Hello Peter Team
***
DF
Dale F's updateReviewer Update
15 Jun 2023, 15:2336 hours, 12 emails, 4 different individuals assisting and still no resolution.
DF
Dale F's update15 Jun 2023, 15:23
Reviewer Update
36 hours, 12 emails, 4 different individuals assisting and still no resolution.
DF
Dale F's updateReviewer Update
15 Jun 2023, 15:24The deadline was 5pm. 90 minutes and the debit order is being cancelled.
DF
Dale F's update15 Jun 2023, 15:24
Reviewer Update
The deadline was 5pm. 90 minutes and the debit order is being cancelled.
Standard Bank's replyOfficial
15 Jun 2023, 15:26Hi Dale
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply15 Jun 2023, 15:26
Official
Hi Dale
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
DF
Dale F's updateReviewer Update
15 Jun 2023, 15:31So initially it was in the wrong hands?
When it is resolved i will state as such on this platform. Until then i will continue with the current behaviour, as if nothing else, atleast it gains promot response.
Statement for the account sent via email.
When it is resolved i will state as such on this platform. Until then i will continue with the current behaviour, as if nothing else, atleast it gains promot response.
Statement for the account sent via email.
DF
Dale F's update15 Jun 2023, 15:31
Reviewer Update
So initially it was in the wrong hands?
When it is resolved i will state as such on this platform. Until then i will continue with the current behaviour, as if nothing else, atleast it gains promot response.
Statement for the account sent via email.
When it is resolved i will state as such on this platform. Until then i will continue with the current behaviour, as if nothing else, atleast it gains promot response.
Statement for the account sent via email.
DF
Dale F's updateReviewer Update
15 Jun 2023, 17:23Your team have contacted, and are still incapable of sending a statemnt via email.
DF
Dale F's update15 Jun 2023, 17:23
Reviewer Update
Your team have contacted, and are still incapable of sending a statemnt via email.
Standard Bank's replyOfficial
15 Jun 2023, 17:52Standard Bank's reply15 Jun 2023, 17:52
Official
DF
Dale F's updateReviewer Update
15 Jun 2023, 18:48You have followed up and no result. No action. No statement for the individual paying the account. The legal surety. Stop replying with bull**** and demand results from Imraan Makda, Friedl Claassen, Arlene Beckett, Bila, Gordon Khoza, Sicelo.
DF
Dale F's update15 Jun 2023, 18:48
Reviewer Update
You have followed up and no result. No action. No statement for the individual paying the account. The legal surety. Stop replying with bull**** and demand results from Imraan Makda, Friedl Claassen, Arlene Beckett, Bila, Gordon Khoza, Sicelo.
DF
Dale F's updateReviewer Update
15 Jun 2023, 18:49The debit order has been cancelled as promised and will be re-activated upon the reciept of a statement.
DF
Dale F's update15 Jun 2023, 18:49
Reviewer Update
The debit order has been cancelled as promised and will be re-activated upon the reciept of a statement.
Standard Bank's replyOfficial
16 Jun 2023, 10:03Dear Dale
Thank you for writing back to us.
We will request the consultant dealing with this matter to follow up.
We will get back to you. Have a great day further.
Thank you for writing back to us.
We will request the consultant dealing with this matter to follow up.
We will get back to you. Have a great day further.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply16 Jun 2023, 10:03
Official
Dear Dale
Thank you for writing back to us.
We will request the consultant dealing with this matter to follow up.
We will get back to you. Have a great day further.
Thank you for writing back to us.
We will request the consultant dealing with this matter to follow up.
We will get back to you. Have a great day further.
Kindest regards,
Standard Bank Hello Peter Team
DF
Dale F's updateReviewer Update
18 Jun 2023, 02:26You are proving over and over the i efeciency of this platform and your product.
There is STILL no statement.
I only have 2 weeks to go until the 20 day waiting period for the ombudsman is applicable.
In the interim I will make use of all other available social media platforms. Until my issue is raised with an individual who has the capacity to authorize sending a ****ing statement to the surety of the account after 9 years of payments.
There is STILL no statement.
I only have 2 weeks to go until the 20 day waiting period for the ombudsman is applicable.
In the interim I will make use of all other available social media platforms. Until my issue is raised with an individual who has the capacity to authorize sending a ****ing statement to the surety of the account after 9 years of payments.
DF
Dale F's update18 Jun 2023, 02:26
Reviewer Update
You are proving over and over the i efeciency of this platform and your product.
There is STILL no statement.
I only have 2 weeks to go until the 20 day waiting period for the ombudsman is applicable.
In the interim I will make use of all other available social media platforms. Until my issue is raised with an individual who has the capacity to authorize sending a ****ing statement to the surety of the account after 9 years of payments.
There is STILL no statement.
I only have 2 weeks to go until the 20 day waiting period for the ombudsman is applicable.
In the interim I will make use of all other available social media platforms. Until my issue is raised with an individual who has the capacity to authorize sending a ****ing statement to the surety of the account after 9 years of payments.
Standard Bank's replyOfficial
18 Jun 2023, 09:43Dear Dale
We sincerely apologize for the inconvenience.
We will follow up with our team and we will be in touch with further feedback.
Thank you
We sincerely apologize for the inconvenience.
We will follow up with our team and we will be in touch with further feedback.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply18 Jun 2023, 09:43
Official
Dear Dale
We sincerely apologize for the inconvenience.
We will follow up with our team and we will be in touch with further feedback.
Thank you
We sincerely apologize for the inconvenience.
We will follow up with our team and we will be in touch with further feedback.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
DF
Dale F's updateReviewer Update
18 Jun 2023, 16:50Everyday since the 14th (5 days) you have been "following up"
Stop apologizing it means nothing, stop pretending and escalate this now.
Stop apologizing it means nothing, stop pretending and escalate this now.
DF
Dale F's update18 Jun 2023, 16:50
Reviewer Update
Everyday since the 14th (5 days) you have been "following up"
Stop apologizing it means nothing, stop pretending and escalate this now.
Stop apologizing it means nothing, stop pretending and escalate this now.
Standard Bank's replyOfficial
18 Jun 2023, 18:58Dear Dale
Our team has tried calling on the 14/06 @ 1:16 pm to no avail.
Please provide us with an alternative contact number so we may reach out to you.
Have a great day further.
Kindest regards,
Our team has tried calling on the 14/06 @ 1:16 pm to no avail.
Please provide us with an alternative contact number so we may reach out to you.
Have a great day further.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply18 Jun 2023, 18:58
Official
Dear Dale
Our team has tried calling on the 14/06 @ 1:16 pm to no avail.
Please provide us with an alternative contact number so we may reach out to you.
Have a great day further.
Kindest regards,
Our team has tried calling on the 14/06 @ 1:16 pm to no avail.
Please provide us with an alternative contact number so we may reach out to you.
Have a great day further.
Kindest regards,
Standard Bank Hello Peter Team
DF
Dale F's updateReviewer Update
19 Jun 2023, 12:24I tried contactong YOUR complaints resolution centre this morning, 9 minutes. and no resolution. So proving again the calls do not work. Email me my ****ing statement.
DF
Dale F's update19 Jun 2023, 12:24
Reviewer Update
I tried contactong YOUR complaints resolution centre this morning, 9 minutes. and no resolution. So proving again the calls do not work. Email me my ****ing statement.
DF
Dale F's updateReviewer Update
19 Jun 2023, 12:25I will continue and continue and continue. Mr Imraan Makda has the opportunity and my details to resolve this however he chooses not to.
DF
Dale F's update19 Jun 2023, 12:25
Reviewer Update
I will continue and continue and continue. Mr Imraan Makda has the opportunity and my details to resolve this however he chooses not to.
Standard Bank's replyOfficial
19 Jun 2023, 12:54Dear Dale
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply19 Jun 2023, 12:54
Official
Dear Dale
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
DF
Dale F's updateReviewer Update
19 Jun 2023, 13:08So the reason you can reply so promptlynon hello peter is because its an automated response withiut reading the situation.
Got it.
You have been reaching out for 2 weeks now. Keep going. Enjoy achieving nothing.
Got it.
You have been reaching out for 2 weeks now. Keep going. Enjoy achieving nothing.
DF
Dale F's update19 Jun 2023, 13:08
Reviewer Update
So the reason you can reply so promptlynon hello peter is because its an automated response withiut reading the situation.
Got it.
You have been reaching out for 2 weeks now. Keep going. Enjoy achieving nothing.
Got it.
You have been reaching out for 2 weeks now. Keep going. Enjoy achieving nothing.
DF
Dale F's updateReviewer Update
19 Jun 2023, 14:22As i have repeated over and over. I am not available via telephone. And explain, why do you So badly want to do this via telephone?
Send the statement for *** to *** and this is over, case closed?!?!?!
Send the statement for *** to *** and this is over, case closed?!?!?!
DF
Dale F's update19 Jun 2023, 14:22
Reviewer Update
As i have repeated over and over. I am not available via telephone. And explain, why do you So badly want to do this via telephone?
Send the statement for *** to *** and this is over, case closed?!?!?!
Send the statement for *** to *** and this is over, case closed?!?!?!
Standard Bank's replyOfficial
19 Jun 2023, 14:31Dear Dale
Rest assured our team is working around the clock to ensure that your query gets resolved. The team will be in contact with you.
Our sincere apologies for the inconvenience.
Kindest regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved. The team will be in contact with you.
Our sincere apologies for the inconvenience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply19 Jun 2023, 14:31
Official
Dear Dale
Rest assured our team is working around the clock to ensure that your query gets resolved. The team will be in contact with you.
Our sincere apologies for the inconvenience.
Kindest regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved. The team will be in contact with you.
Our sincere apologies for the inconvenience.
Kindest regards
Standard Bank Hello Peter Team
***
DF
Dale F's updateReviewer Update
19 Jun 2023, 15:30Please stop. For **** sakes stop with the bull****, "around the clock?"
Just send the pdf statement to my emails address. Imraan Makda has it, but will not send it.
Just send the pdf statement to my emails address. Imraan Makda has it, but will not send it.
DF
Dale F's update19 Jun 2023, 15:30
Reviewer Update
Please stop. For **** sakes stop with the bull****, "around the clock?"
Just send the pdf statement to my emails address. Imraan Makda has it, but will not send it.
Just send the pdf statement to my emails address. Imraan Makda has it, but will not send it.
Standard Bank's replyOfficial
19 Jun 2023, 15:42Dear Dale
We have flagged this matter with our team.
We will be in touch with further feedback.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
We have flagged this matter with our team.
We will be in touch with further feedback.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply19 Jun 2023, 15:42
Official
Dear Dale
We have flagged this matter with our team.
We will be in touch with further feedback.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
We have flagged this matter with our team.
We will be in touch with further feedback.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
DF
Dale F's updateReviewer Update
20 Jun 2023, 16:57Good day,
Another 24 hours, no solution?
Another 24 hours, no solution?
DF
Dale F's update20 Jun 2023, 16:57
Reviewer Update
Good day,
Another 24 hours, no solution?
Another 24 hours, no solution?
Standard Bank's replyOfficial
20 Jun 2023, 17:01Dear Dale
Can you kindly confirm if we can contact you via Microsoft Teams.
Looking forward to your feedback.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Can you kindly confirm if we can contact you via Microsoft Teams.
Looking forward to your feedback.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Jun 2023, 17:01
Official
Dear Dale
Can you kindly confirm if we can contact you via Microsoft Teams.
Looking forward to your feedback.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Can you kindly confirm if we can contact you via Microsoft Teams.
Looking forward to your feedback.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
DF
Dale F's updateReviewer Update
20 Jun 2023, 17:28I just want my statement. I am not looking to enter into a skype, microsoft teams, or whatever the hell else.
Stop over complicating things.
Send me the questions on written text so that i can answer and we can be done with each other.
I am ****ing tired of this.
Stop over complicating things.
Send me the questions on written text so that i can answer and we can be done with each other.
I am ****ing tired of this.
DF
Dale F's update20 Jun 2023, 17:28
Reviewer Update
I just want my statement. I am not looking to enter into a skype, microsoft teams, or whatever the hell else.
Stop over complicating things.
Send me the questions on written text so that i can answer and we can be done with each other.
I am ****ing tired of this.
Stop over complicating things.
Send me the questions on written text so that i can answer and we can be done with each other.
I am ****ing tired of this.
Standard Bank's replyOfficial
21 Jun 2023, 08:03Dear Dale
Please be advised that our consultants have a duty to contact all clients in order to assist with complaints that have been filed.
You may confirm your availability, and our team will contact you as soon as possible.
We eagerly awaiting your response.
Regards,
Standard Bank Hello Peter Team
***
Please be advised that our consultants have a duty to contact all clients in order to assist with complaints that have been filed.
You may confirm your availability, and our team will contact you as soon as possible.
We eagerly awaiting your response.
Regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply21 Jun 2023, 08:03
Official
Dear Dale
Please be advised that our consultants have a duty to contact all clients in order to assist with complaints that have been filed.
You may confirm your availability, and our team will contact you as soon as possible.
We eagerly awaiting your response.
Regards,
Standard Bank Hello Peter Team
***
Please be advised that our consultants have a duty to contact all clients in order to assist with complaints that have been filed.
You may confirm your availability, and our team will contact you as soon as possible.
We eagerly awaiting your response.
Regards,
Standard Bank Hello Peter Team
***
DF
Dale F's updateReviewer Update
21 Jun 2023, 09:06You cannot call me. I am not in the country. Tell me what happens if I attempt to make another call, I wait on hold and the agent cannot help me? Just like last time, what will make it different? And what will you do for me then????
DF
Dale F's update21 Jun 2023, 09:06
Reviewer Update
You cannot call me. I am not in the country. Tell me what happens if I attempt to make another call, I wait on hold and the agent cannot help me? Just like last time, what will make it different? And what will you do for me then????
Standard Bank's replyOfficial
21 Jun 2023, 09:58Hi Dale
Our team will be more than happy to give you a call at your most convenient time.
We will await your response.
Regards
Standard Bank Hello Peter Team
***
Our team will be more than happy to give you a call at your most convenient time.
We will await your response.
Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply21 Jun 2023, 09:58
Official
Hi Dale
Our team will be more than happy to give you a call at your most convenient time.
We will await your response.
Regards
Standard Bank Hello Peter Team
***
Our team will be more than happy to give you a call at your most convenient time.
We will await your response.
Regards
Standard Bank Hello Peter Team
***