TL
Thomas L
1 reviews | Active since Feb 2015
12 Feb 2019, 13:55
R35 Service Fee on iStore Card suddenly being charged after 9 months, although agreement is that it is waived for the first 12 months.
My wife has an istore card. The agreement states the service fee of R35 will be waived for the first 12 months.
Since January 2019 (month 9 of 12 months) a service fee of R35 is being charged. We've contacted card queries at Standard Bank, info at Standard bank as well as someone in Complaint Resolution Centre.
Nobody bothers to respond.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
12 Feb 2019, 16:07Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply12 Feb 2019, 16:07
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's replyOfficial
13 Feb 2019, 12:47Dear Thomas
Thank you once again for posting your comments.
I refer to my email response to you and can confirm that the matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email response to you and can confirm that the matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply13 Feb 2019, 12:47
Official
Dear Thomas
Thank you once again for posting your comments.
I refer to my email response to you and can confirm that the matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email response to you and can confirm that the matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***