1 reviews | Active since Dec 2011
R30.00 a page for statement copies!!
Am busy with my Tax. Requested a copy of a statements that I didn't receive because my new email address was not logged. Standard Bank only too happy to help if I pay R30.00 a page. This to retrieve from archives. Seriously? They email me my statements to save paper so the details must be stored electronically. What labour cost does it entail to search an account number and forward the results by email? A total ******* and they have me by the short and curlies because I need this for my tax. Since I am charged a monthly service fee I feel I have already paid for it as I have been receiving my bank correspondence on the new email address. This is insane!!
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Dear tony
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear tony
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***