R25 for statements but I have email, ***H!?

My wife reported this before, can you nl00dy Kisten to your customers for change.

How the hell do you charge R25 for statements, when the client has email.

Seriously ***H!? Are you stupid or someone, who still sends statements via post!?

You were told by my wife to send email, so now you better reverse every single R25 deducted.

Else we taking this to the naming Obudsman for theft and will be switching banks!

This is also the reason I switched to FNB for the ****** same issue that took numerous reporting to get fixed.

#WhatsmyNext? Our next is switch banks. No wonder you closing down branches and retrenching !