R22 per page ******* for statement!!!

I requested a payment history to a single beneficiary from the first payment in 2013 when visiting the branch two days ago. Today the consultant called to explain they can only do a full account history on the statement at R22 per page.From 2013! She cannot tell me how many pages it will be and a query to another department must be logged. ..this is the cost whether printing or emailing me the report...Question, why am I paying monthly charges on my account and why is this information not already available to me on internet banking? This appears to be a ridiculous deterrent rather than the truth, I believe there's a possibility they do not retain the information that long...I have been a customer for nearly all my life and this is ridiculously poor service. I demand to know why this exorbitant cost for such a simple request.I need to provide payment history in a serious matter but now cannot afford it because my bank is ripping me off for a beneficiary payment history. No complaints about the consultant.She was fine.Just the ******ion.