R20000 down the drain. Standard Bank ****?

To say I'm disappointed with Bham and Dahya Attorneys' debt collection services appointed by Standard Bank would be a vast understatement. After inadvertently overpaying them R20,000 on the 29th of August 2023, they have shown a total lack of professionalism and empathy. Despite my earnest attempts to clear any potential arrears, not only did they refuse to assist with the oversight, they held onto the surplus funds without any intention of refunding the amount.

What's more shocking is that I was compelled to skip other vital payments, like my home loan, because of this blunder. Their apathetic attitude has put my financial well-being at risk.

And to add insult to injury, I recently discovered that the same account they claimed was “closed” is still very much active on the Clear Score app. To my horror, it's been showing defaults for the past three months, despite all payments being made!

My 4 emails and countless calls to their Collections Manager was sincere and transparent, detailing my oversight and my commitment to resolve the matter. I even offered to let them keep half of the overpaid amount, a gesture that, given the circumstances, I believe showcased my goodwill.

Their response? Absolute silence.

I caution anyone thinking of engaging with Bham and Dahya Attorneys. Their services have been nothing short of a nightmare for me, and the lack of communication and transparency is appalling. No client should ever be put in such a precarious position.