R145 for what

I received an sms last week Friday the 29th of December 2023 saying that my account had been blocked due to suspicious activity. I contacted the number that was attached to the sms after three attempts and around 2 hours of calls i was finally able to speak to someone who then told me that my card was blocked but they could not tell me why it was blocked.

i was told that they would need to order me a new card and i would need a temp card i advised the lady on the call that i still have the temp card that was issued to me when i opened my account she brushed past that and cancelled all my cards. On Saturday morning i went to the branch to open the temp account and was told i have to pay R145 for this temp card now why should i pay for something i did not do when you guys cannot even tell me why my card was blocked in the first place i want a refund of this R145 i do not belive i should cover the cost of this if you guys cannot give me a reason as to why my card was blocked to begin with not to mention i already had a temp card which i told the consultant on the phone about