1 reviews | Active since Mar 2009
R115 fee and failure to pay medical aid
A debit order went through on my account for my medical aid on 2 January. This put me into an overdraft of about R200. When I realised this, I immediately transferred funds from my other Standard Bank account to wipe out the small overdraft. That was on 4 January. This evening I logged on to Internet banking, to see that R115 a charge had been backdated to 2 January for a refused debit order. The debit order had gone through successfully on 2 January and was then reversed after I had transferred additional funds from a different Standard Bank account.This reversal had also been backdated. Why is Standard Bank backdating transactions? Why did Standard Bank charge me a R115 fee when they know I have more than enough funds available with them? Do I still even have medical aid cover after Standard Bank erroneously reversed my debit order? Please reverse the R115 charge as this is not justified, and pay my medical aid.
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
