R1000 gone

I made an online payment for lotto star on Saturday. The transaction amount was R1000 but lotto star never credited my account. When I called lotto star they told me that the payment had bounced and the money will return back into my account in 24 hours. I called them again and they said I should speak to my bank.

I then called Standard bank to let them know of what’s going on and asked them to please return the money into my account and I was told that I need to speak to lotto star. This morning a total of 500 is missing in my account with no trace. I’m yet to investigate the matter.

Lotto star says I should speak to Standard bank yet standard bank says I should speak to lotto star.

I’m fed up and I want my money. Standard bank has really failed me