RB
Robert B

1 reviews | Active since Nov 2024

11 Nov 2024, 06:26

R100 taken every month.

Good day, I have been with Standard Bank for many years, and Always had great service. However in March 2024 I noticed that R100 was deducted from my Current Account, but upon investigation I realized that R20 has been deducted since 2004, which just increased to R100. I visited K90 branch in Boksburg and the Consultant confirmed that the money was deducted for a Garage Card that doesn't even exist. They assisted me by calling Card Division, where my frustration started. I was shoved from pillar to post, and eventually given the assurance that this matter will be resolved, however to this day, after countless telephone calls and visits to the Bank, I am still being charged for this "Garage Card". I REALLY hope that this matter will be resolved soon AND my money be refunded. Thank you.

0
Replies (3)
Standard Bank
Standard Bank's reply11 Nov 2024, 07:01
Official
Hi Robert

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
 Kindly provide us with your account or id numbers for us to escalate your matter further. 
 
 We apologize for the inconvenience and undue frustration, this has caused. 
 
 We greatly appreciate your continued support. 
 
 Kind Regards
 Standard Bank Hello Peter Team
 *** 

RB
Robert B's update11 Nov 2024, 08:46
Reviewer Update
Thank you for your response, as I really am sorry to bring this matter to social media, but I had no alternative.
I.D ***
Thanks again
Standard Bank
Standard Bank's reply11 Nov 2024, 09:01
Official
Hi Roberts

Thank you for the details. We will follow up and get back to you.

 Kind Regards
 Standard Bank Hello Peter Team
 ***