DP
Dan P

1 reviews | Active since Oct 2011

14 Feb 2024, 10:50

R100 honoring (PUNISHMENT) fee on top of R8.50 failed transaction fee.

I find it quite appalling that you can charge people a fee of R8.50 for a declined transaction and a R100 honoring fee on top of that. So you conveniently call it an honoring fee to make it sound so honorable - why don't you call it what it is - "a punishment fee" - idiots. People are struggling and then you have the disgusting nature of *****ing from them. I wonder how many punishment fees I can charge you for sending my in-contact transaction SMS to my ex-wife for the last couple of years after I have been to the bank twice now to change it, but to no avail.

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Replies (2)
Standard Bank
Standard Bank's reply14 Feb 2024, 10:56
Official
Dear Dan 

This is not the level of service we strive for. 

We understand your frustration and are here to help. 

We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply15 Feb 2024, 08:55
Official
Dear Dan 

 Please be aware that our team attempted to reach you but was unable.

Please indicate a time that works for you so we can be in touch.

Eagerly awaiting your reply. 

 
Kindest regards
Standard Bank Hello Peter Team 
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