quick turnaround and good attitude

I had a ***** debit of R59 on my account, I went to log a query with standard bank, they responded within hours with the name and contact details of the company debiting my account, and the teller recalled the latest debit and even went on to ask me if I knew the other R69 debit on the statement. She is quite good and understands good customer service which is what we expect as paying customers.