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Mathew S

1 reviews | Active since Mar 2019

06 Mar 2019, 18:19

Quick to take their money

4 Years ago took out a loan from standard bank. Having been paying R2356 every month without fail. Never received a statement or any communication. Phoned two weeks ago to request this such that I could see the balance owed. Call Center has no record of it on my profile, cannot trace it, cannot help. Escalated it, no response, no feedback. Phoned my bank FNB to trace the account it is crediting at Standard Bank, they cannot access it. Standard bank debits my account every month but now cannot even tell me where the debit is going, balance, no record, not help. Staff are unable to help, so oh well i must just keep paying. A disgrace. cant event get an account number out of them. So how does someone trace anything. opened at festival mall, and well there is another joke. No wonder everyone moves to FNB.

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Replies (3)
Standard Bank
Standard Bank's reply06 Mar 2019, 18:59
Official
Hi Mathew

Thank you for posting a comment.

We do apologise for the level of service you were subjected to.

One of our consultants  will be in contact with you as soon as possible.

Regards,

Complaint Resolution Centre 
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MS
Mathew S's update08 Mar 2019, 07:48
Reviewer Update
Standard bank replies once again with once of their generic statements which serve not purpose or rectify anything. AND still no one has phoned or contacted me.
MS
Mathew S's update08 Mar 2019, 10:09
Reviewer Update
sent an email from standard bank, asking for security verification of myself via email. They cannot even pick up the phone and speak to you directly. A Bank that is meant to know how much spam and ***** goes around by email. but answered their questions and still nothing. No phone call, no reply, no acknowledgment of receipt of mail.