Quick to take money

Standard bank deducted money from my account on the 23rd of June for a loan I did not take out, I contacted them the same day to reverse the payment and correct my account. I have contacted the Prestige banking service I think 6 times, send e-mails to the apparent Prestige banker consultant and all I hear is sorry we will investigate and give feedback. the case has been escalated I don't know how many times and the feedback is it will be resolved by the end of the week, it is now almost a mont later and gues what, still no refund, but come payday, make no mistake, standard bank will be very quick to deduct my account for bank fees and so on. Prestige banking is not as cool as they make it seem to be, I had better service before I was upgraded to Prestige banking.