Quick to make ******* debits, but try getting a refund...

I was debited nearly R500 for a Garage card I do not have, and never asked for. In fact, I haven't had a garage card in nearly a decade. According to your call centre agents, I should have, but you never sent them to me. Which is why you felt it justifiable to suddenly start charging me for these mythical cards. On the plus side, you "resolved the query" and promised to contact me with the details. Of course, you didn't. Because apparently that's what my money is for - to waste on long calls to your call centre. Then I was promised the money would appear in my account within the next 24 hours. Of course, it hasn't. I was also promised that you would call me to confirm. Of course, you didn't. Now do me a favour, and refund me the money you were so quick to debit!!

And DO NOT send me a standard email requesting my details so you can "look into it". You have all the information you need!