SB
Sue-Anne B.
1 reviews | Active since Sept 2016
10 Feb 2025, 20:29
Quick Response
Got a phone call from the ***** division early evening. Someone working at the bank has sold my banking details and logon to another, who has registered their number on my account and has accessed my account through the mobile app without any notification to my phone.
This is very scary that this can happen from within the bank. However, we appreciate that they picked up on this and that I was notified. They assured that money transfers has been blocked and that my account is placed on hold until we can resolve it tomorrow.
Thank you Melissa.
Helpful (0)
Replies (8)0
Replies (8)
Standard Bank's replyOfficial
10 Feb 2025, 20:34Dear Sue- Anne
Thank you for your much-appreciated five-star ⭐ rating!
We are thrilled to receive your positive feedback and are grateful for your support.
Your satisfaction is our priority, and we're delighted to hear that you had a great experience with us.
If you have any further comments or if there's anything else we can assist you with, please feel free to let us know.
We look forward to serving you again in the future.
Kind regards
Standard Bank Help Centre
***
Thank you for your much-appreciated five-star ⭐ rating!
We are thrilled to receive your positive feedback and are grateful for your support.
Your satisfaction is our priority, and we're delighted to hear that you had a great experience with us.
If you have any further comments or if there's anything else we can assist you with, please feel free to let us know.
We look forward to serving you again in the future.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply10 Feb 2025, 20:34
Official
Dear Sue- Anne
Thank you for your much-appreciated five-star ⭐ rating!
We are thrilled to receive your positive feedback and are grateful for your support.
Your satisfaction is our priority, and we're delighted to hear that you had a great experience with us.
If you have any further comments or if there's anything else we can assist you with, please feel free to let us know.
We look forward to serving you again in the future.
Kind regards
Standard Bank Help Centre
***
Thank you for your much-appreciated five-star ⭐ rating!
We are thrilled to receive your positive feedback and are grateful for your support.
Your satisfaction is our priority, and we're delighted to hear that you had a great experience with us.
If you have any further comments or if there's anything else we can assist you with, please feel free to let us know.
We look forward to serving you again in the future.
Kind regards
Standard Bank Help Centre
***
SB
Sue-Anne B.'s updateReviewer Update
10 Feb 2025, 20:57Appreciate the canned response. I would suggest though that a thorough read of the content beyond the 5 star could prompt a different response, example we are investigating and will revert but appreciate your confidence in our abilities.
SB
Sue-Anne B.'s update10 Feb 2025, 20:57
Reviewer Update
Appreciate the canned response. I would suggest though that a thorough read of the content beyond the 5 star could prompt a different response, example we are investigating and will revert but appreciate your confidence in our abilities.
Standard Bank's replyOfficial
11 Feb 2025, 07:41Dear Sue Anne
Thank you for the response.
Our team will reach out to you to further address your concerns.
Continue to have a wonderful day further.
Thank you
Kind regards
Standard Bank Help Centre
***
Thank you for the response.
Our team will reach out to you to further address your concerns.
Continue to have a wonderful day further.
Thank you
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply11 Feb 2025, 07:41
Official
Dear Sue Anne
Thank you for the response.
Our team will reach out to you to further address your concerns.
Continue to have a wonderful day further.
Thank you
Kind regards
Standard Bank Help Centre
***
Thank you for the response.
Our team will reach out to you to further address your concerns.
Continue to have a wonderful day further.
Thank you
Kind regards
Standard Bank Help Centre
***
SB
Sue-Anne B.'s updateReviewer Update
11 Feb 2025, 08:54Phoned Standard Bank. My word, Melissa is the *****ster! Shared learning:
Standard Bank will never phone you on ***or ***.
Standard Bank will never phone you on ***or ***.
SB
Sue-Anne B.'s update11 Feb 2025, 08:54
Reviewer Update
Phoned Standard Bank. My word, Melissa is the *****ster! Shared learning:
Standard Bank will never phone you on ***or ***.
Standard Bank will never phone you on ***or ***.
SB
Sue-Anne B.'s updateReviewer Update
11 Feb 2025, 08:55They will not phone you on ***or ***.
SB
Sue-Anne B.'s update11 Feb 2025, 08:55
Reviewer Update
They will not phone you on ***or ***.
Standard Bank's replyOfficial
11 Feb 2025, 10:11Dear Sue Anne
Our team tried calling you to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your feedback.
Kind regards
Standard Bank Help Centre
***
Our team tried calling you to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply11 Feb 2025, 10:11
Official
Dear Sue Anne
Our team tried calling you to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your feedback.
Kind regards
Standard Bank Help Centre
***
Our team tried calling you to no avail.
Please confirm a convenient time we may contact you.
Looking forward to your feedback.
Kind regards
Standard Bank Help Centre
***
SB
Sue-Anne B.'s updateReviewer Update
11 Feb 2025, 19:23Hi if you are phoning from +***, I will answer your call tomorrow.
SB
Sue-Anne B.'s update11 Feb 2025, 19:23
Reviewer Update
Hi if you are phoning from +***, I will answer your call tomorrow.
Standard Bank's replyOfficial
11 Feb 2025, 21:04Dear Sue Anne
We appreciate you getting back to us.
Please confirm time so that we can contact you as best we can.
We're eager to hear your thoughts.
Kind regards
Standard Bank Help Centre
***
We appreciate you getting back to us.
Please confirm time so that we can contact you as best we can.
We're eager to hear your thoughts.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply11 Feb 2025, 21:04
Official
Dear Sue Anne
We appreciate you getting back to us.
Please confirm time so that we can contact you as best we can.
We're eager to hear your thoughts.
Kind regards
Standard Bank Help Centre
***
We appreciate you getting back to us.
Please confirm time so that we can contact you as best we can.
We're eager to hear your thoughts.
Kind regards
Standard Bank Help Centre
***