'Questionable' staff & pathethic service

<p>I had a cheque deposited into my account on Saturday, 15/10/2016 at the King Shaka branch. It was a BANK GUARANTEED cheque from FNB. The cheque deposit didnt reflect on my bank statement. I got a call from someone at the ***** department, saying that the funds was 'misappropriated' by the staff member who took in the deposit. She promised this will be resolved within 48hrs. 3 days later, no feedback. I logged a complaint, ref number, ********** 391, and i was again promised feedback by 25/10/2016. WOW, i actually got feedback on 25/10/2016, only to be told ' your service request will be resolved at the earliest'. EARLIEST FOR WHO?</p> <p>This morning i got a call from a manager at King Shaka branch saying that she does not know of this and why didnt Standard Bank inform her of the 'misappropriation of funds'. Can you believe this, an employee questioning a client about internal processes!!!</p> <p>All i ask is for Standbank to provide proper feedback as to what is going on here. If they need to discipline employees, conduct an investigation etc, please can they do that in their own time. If i did something wrong by asking for a bank guranteed cheque to be deposited into my account, please let me know 'AT THE EARLIEST'</p>