query was logged incorrectly

on the 29 of feb i was trying to deposit money from the atm and it jamed. i immediately went inside the branch to report the incident and they told me it will take 2 to 3 days. after 3 days i called their call centre and their agent told me it takes 7 days of which i was still inconvininced. Tday i called the call center to ask what is going on because tno one is giving me feedback and the agent told me my ticket was incorrectly logged and i will have to wait another 7 days for somebody's incompetence. i'm so angry and dissapointed with standard bank for doing this to me i have been nothing but a loyal customer for more than 7 yrs now. i dont have any money now dont have food in my house because of their jammed atm .