1 reviews | Active since May 2016

05 Mar 2024, 09:23

Query not solved

I had a query - no one is solving this query - Note I am a prestige client.

0
Replies (8)
Standard Bank
Standard Bank's reply05 Mar 2024, 09:25
Official
Hi Lourens

Thank you for alerting us to this. We would like to make sure your matter is resolved as a priority. We have reached out to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, Standard Bank Hello Peter Team*** 
's update05 Mar 2024, 09:27
Reviewer Update
Thank you for your standard copy and paste answer. I don't need a call from you "team". Just solve the matter.
Standard Bank
Standard Bank's reply05 Mar 2024, 09:32
Official
Hi Lourens

We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

Our team will be in touch.

Kindest regards, Standard Bank Hello Peter Team***  

's update05 Mar 2024, 09:34
Reviewer Update
Your team should read my email and solve the problem. Correct, this is frustrating.
Standard Bank
Standard Bank's reply05 Mar 2024, 09:45
Official
Hi Lourens

Our team will contact you.

Kindest regards, Standard Bank Hello Peter Team*** 
's update05 Mar 2024, 10:06
Reviewer Update
Eish you don't understand. Your team don't need to contact me. Just solve the problem.
Standard Bank
Standard Bank's reply05 Mar 2024, 10:23
Official
Hi Lourens

Our team needs to contact you to get more information what happened, before we can be able to assist further.

Kindest regards, Standard Bank Hello Peter Team*** 
Standard Bank
Standard Bank's reply06 Mar 2024, 12:55
Official
Hi Lourens

Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist. 

Should you need any further assistance, we’re always here to help. 

Kindest regards, Standard Bank Hello Peter Team***