Query not resolved R1750.00 - No one can assist

I have logged a query on the 21/04/2015. My Bussiness Relationship Manager is not contactable as his Email at Standard Bank has technical Issues - Riaan Wessels. I phoned the Business Call Centre. Guess what no one can assist. The Team Leader Marsha was supposed to follow up with me on Friday at 15h00 to confirm if anyone from Sandton City Branch has called to respond to my query. Guess what, no phone call. I have left message this morning, still no return call from Marsha. Disgusting. I don't have enough time to write an essay here. My school days are over. Does Sandton City have a Manager. Call centre made it sound like they untouchable. Please can someone contact me. Seems like the call centre staff get paid for nothing as they cannot resolve anything and have no purpose. They should get real jobs.