Query not resolved after weeks

Hi

I need to file a complaint as I mentioned really dissatisfied with the support of Standard Bank to resolve my issue.

Basically I tried to deposit money in an ATM in Sandton City in the 23 December 2017 at 17:00 and the ATM swallowed the cash and gave an error cash jam.

So I then called the standard bank helpline immediately and all i got after more than 15 minutes was that they cannot assist me as i need to go to the branch, which I went the next morning, a case was opened and a due date was given, the call was then closed by standard bank and only an sms sent to state call closed, of which I then called standard bank again to find out the resolution and I was Informed that the call was logged incorrectly by the branch and that they must log it again, of which after a day I called again and the new call was not logged, so now a week was wasted already, I then got through to prestige banking and they helped me log the call over the phone, and the due date for the call was the 5 January 2018, which is now passed and all I received is an sms stating in progress, so I called standard bank again and the same thing again, all I get is we cannot assist as the call is with the branch, so they tried to put me through to the branch, but with no luck, so then they tried to put me through to the complaints department and failed there also as apparently it is closed and there is no complaints consultants available.

So now I do not have my issue resolved and I am extremely frustrated as I need my money in my account asap.

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