PZ
Pamela Z

1 reviews | Active since Apr 2020

27 Feb 2023, 13:56

Query

Good day

My name is Phindile Zitha, Standard Bank client, my account was suspended from February, which I only find out when I visited the Easgate Branch, were I was told my account was was handle by their ***** department, I was given an email to send to find out why was my account suspended, three days later I call again since there was no communicating from the department, still the consultant who was assisting on the phone fails to get hold on them, requested me to hang up she will try and get back to me once she get hold of them, however she also didn't until I decide to write to hellopeter and twitter, another consultant contacted me as to get the story, he requested to call me back, so he can check with the department and his manager, hen then phoned last week Wednesday, that the ***** department didnt have any ***** case to my account, however he will ask his manager as for the way forward, to lift my account todate im still waiting for the feedback, im frustrated now that my debit orders tomorrow will not go through and i have bill to pay, if my debits orders bounce back whose going to pay for those interes....

Your assistance in this matter will be highly appreciated.

Kind Regards

Phindile Zitha

0
Replies (7)
Standard Bank
Standard Bank's reply27 Feb 2023, 14:27
Official
Good day  Pamela

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards 
Standard Bank Help Centre 
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PZ
Pamela Z's update27 Feb 2023, 14:34
Reviewer Update
Hi I've hearing this for the past weeks, what's needs to happen with my bills as tomorrow is my pay day, all my debit orders will bounce while some is seething on my matter! It's been Weeks now?
Standard Bank
Standard Bank's reply27 Feb 2023, 14:42
Official
Good Day Pamela 

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards 
Standard Bank Help Centre 
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PZ
Pamela Z's update27 Feb 2023, 14:56
Reviewer Update
Honestly I'm not happy because I had heard this for the past weeks, and it's realy frustrating the way standard bank handle queries, this is a serious matter, it affect my bread and butter, I don't have other ourse of income ather than my salary that I can't access it because of the unknown reason, and standard bank is dragging this matter from the 11th Feb.....
Standard Bank
Standard Bank's reply27 Feb 2023, 15:11
Official
Good Day Pamela 

Our consultants are working hard to get a resolution for you.

Warm Regards 
Standard Bank Hello Peter Team
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PZ
Pamela Z's update27 Feb 2023, 15:34
Reviewer Update
Hi thanks a consultant by name Gorden has assisted me, I'm really happy to be assistant by such a person.

Thanks Gorden God bless you, keep doing right by ather clients, and continue taking your job serious, standard bank should be greatful to have sunch an employee 🙏🏼
Standard Bank
Standard Bank's reply27 Feb 2023, 15:37
Official
Dear Pamela 

Thank you so much for your rating and your kind words. 

We have sent your compliment to the relevant department so they can celebrate their win. 

We appreciate you taking the time to share your excellent experience with us. 

Kindest regards 
Standard Bank Hello Peter Team 
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