Queries department and service delivery

Hello, <br> <br> I have a huge problem when it comes to the service that I have received regarding my missing funds from my bank account. <br> <br> I filed an inquiry on the 4 Feb 2015 when I made a withdrawal and I received a notification that the funds have been deducted but the till did not open nor a slip was printed to provide me with the money. I filed a claim immediately and received my text confirmation. <br> <br> I waited the 8 business days for the query to be investigated and resolved and only to find when I placed the call that the inquiry was logged under my incorrect account number with no activity whatsoever. This is after I have verified all my details over the phone to the agent. <br> <br> I escalated the matter as this is clearly not a problem from my end as I did provide the correct information from the beginning. I do not know what is wrong or what the hold up could be as I investigated the matter with the post office which by the way was more than willing to assist in resolving the issue than the run around I am receiving from my bank. <br> <br> I am so disappointed with the level of customer service that I have received from a major company like this. <br> <br>