1 reviews | Active since Jul 2016
Q: Does ANYONE at Standard have product knowledge?? A: NO!!
I tried being decent and sent the mail below to Standard bank about a week ago but have had no response so now have no choice but to take to this public forum !! My message on their website - I lost my card, ordered a new one, the person mindlessly sent it to the Mall of Africa instead of the Mall of the South, had to travel 120kms to collect it. Done! FIRST TRIP TO THE BANK (mall of the south) - Card does not work. SECOND TRIP - Doesn't accept my cell number for OTP. THIRD TRIP - teller does the same, changes it on the system, wait another 24-hours, no joy FOURTH TRIP - another teller does the same, another 24 hours, STILL NO JOY!!! FIFTH TRIP - No manager "available" Is there anyone at Standard bank that has ANY knowledge of how to fix this???
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***