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Tshepiso T
1 reviews | Active since Jun 2012
17 Sept 2022, 16:04
****PY SERVICE FROM SECURITY GUARDS TO CALL CENTRE AGENTS!!!
Despicable service!!!I called ***on Saturday 2022/08/17 around 15:50 to report that a thousand rand that I withdrew at Standard Bank Protea Mall at 14:58 didn't come out,infact my money was retracted.When I asked the security for help he told me that he'd leave me and not assist because I gasped when he told me that I would have to come back the following Monday.I then decided to call your ***line,the 1st time I was ignored and placed on hold,I then tried again then my call was disconnected.I am highly disappointed and would like to be called for an apology and assistance.Can't wait to switch banks,your service is pathetic!!!One more thing my profile states that I ordered a credit card and it's on its way when I didn't even order or sign for one...IMAGINE?!
Helpful (0)
Replies (7)0
Replies (7)
Standard Bank's replyOfficial
17 Sept 2022, 16:09Hi Tshepiso
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards, Standard Bank Hello Peter Team ***
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply17 Sept 2022, 16:09
Official
Hi Tshepiso
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards, Standard Bank Hello Peter Team ***
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards, Standard Bank Hello Peter Team ***
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Tshepiso T's updateReviewer Update
18 Sept 2022, 09:59Please note that I called your office yet again on the 18th of September 2022 at 09:40am and got a hold of an agent, who logged a service query for the R1000 that was retracted. Now my biggest problem is the fact that the due date is the 21st of September 2022, when I clearly cannot wait until that long especially because it was never a fault of mine that my money didn't come out through the money slot. I do not understand why I need to wait for that long and be inconvenienced. I need that money ASAP! Please treat this as a matter of urgency, I cannot wait will Wednesday.
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Tshepiso T's update18 Sept 2022, 09:59
Reviewer Update
Please note that I called your office yet again on the 18th of September 2022 at 09:40am and got a hold of an agent, who logged a service query for the R1000 that was retracted. Now my biggest problem is the fact that the due date is the 21st of September 2022, when I clearly cannot wait until that long especially because it was never a fault of mine that my money didn't come out through the money slot. I do not understand why I need to wait for that long and be inconvenienced. I need that money ASAP! Please treat this as a matter of urgency, I cannot wait will Wednesday.
Standard Bank's replyOfficial
18 Sept 2022, 10:12Good Day Tshepiso
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply18 Sept 2022, 10:12
Official
Good Day Tshepiso
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
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Tshepiso T's updateReviewer Update
19 Sept 2022, 11:21Hi Standard Bank
Can someone contact me or assist me urgently regarding my complaint. I need money in my account ASAP!
Can someone contact me or assist me urgently regarding my complaint. I need money in my account ASAP!
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Tshepiso T's update19 Sept 2022, 11:21
Reviewer Update
Hi Standard Bank
Can someone contact me or assist me urgently regarding my complaint. I need money in my account ASAP!
Can someone contact me or assist me urgently regarding my complaint. I need money in my account ASAP!
Standard Bank's replyOfficial
19 Sept 2022, 12:40Good day Tshepiso
Thank you for getting back to us, we have sent the request to our team.
We will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for getting back to us, we have sent the request to our team.
We will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply19 Sept 2022, 12:40
Official
Good day Tshepiso
Thank you for getting back to us, we have sent the request to our team.
We will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for getting back to us, we have sent the request to our team.
We will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
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Tshepiso T's updateReviewer Update
19 Sept 2022, 14:28Thank you so much to Victor for your prompt and efficient service.
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Tshepiso T's update19 Sept 2022, 14:28
Reviewer Update
Thank you so much to Victor for your prompt and efficient service.
Standard Bank's replyOfficial
19 Sept 2022, 14:34Good day Tshepiso
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply19 Sept 2022, 14:34
Official
Good day Tshepiso
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***