1 reviews | Active since Jun 2019
****py service -Bongi Nkosi
Good day, if there one thing that I cannot stand then it is ****py service especially when I am paying for it. I called a week back spoke to Bongi Nkosi to increase my credit card limit, send the docs that was requested. Bongi advised process will take 3 to 5 days. On day 3 I called - another agent says no my ID is outstanding, I send same immediately. No call from the sales agent. I phone this morning 9.00 - Bongi advises the colleague that he is busy and colleague should inform me that I will receive a call. I wait. 15.45 today I phone again - Bongi is busy. No feedback, no updates since we started the process, to call backs to inform that he still needs documentation NOTHING!!! I specially chose the Prestige Account for its benefits -but seems like I am just throwing money away monthly because when I need service same cannot be provided but when it comes to paying for the service -the debit order is the first to go off from my account. I am also working on the services sphere - and this service and service from Bongi is highly unacceptable.
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
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This is absolutely nonsense. I had to call in again because no one phoned. The lady said the system said someone emailed me. Yet no one emailed me. The application is to expire tonight midnight. Meaning that I will have to reapply. You guys are messing with my credit record because of *********** staff!!!! Who don't give a cents about what clients need. They write lies on the system as if they worked. We send our documents over 5 times. No one bothers to upload it to the system. We use the email addresses still nothing.
Freaking shocking!!!!!!!!!! The last lady I spoke to Said she will copy me into the last email now before 18.00. Guess what??? No email again. So please don't respond with nonsense standardized replies.
Freaking fix your services and service your clients because they pay for it.
This is absolutely nonsense. I had to call in again because no one phoned. The lady said the system said someone emailed me. Yet no one emailed me. The application is to expire tonight midnight. Meaning that I will have to reapply. You guys are messing with my credit record because of *********** staff!!!! Who don't give a cents about what clients need. They write lies on the system as if they worked. We send our documents over 5 times. No one bothers to upload it to the system. We use the email addresses still nothing.
Freaking shocking!!!!!!!!!! The last lady I spoke to Said she will copy me into the last email now before 18.00. Guess what??? No email again. So please don't respond with nonsense standardized replies.
Freaking fix your services and service your clients because they pay for it.
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***