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farzana P
1 reviews | Active since Dec 2020
17 Dec 2020, 09:56
****py service and exorbitant charges
in oct 2020 i noticed that i was being over charged on my monthly fees by roughly R80. after liaising with with a consultant at southdale branch, it was discovered that this goes back for 2 years.i cisited the branch twice and not peovided with ref no for my query both times. i called in to the call centre on 15 dec 2020 to follow up and was advised std bank would reimburse up to 6 months only. how is this fair if the error is on std bank's side ? to date, i am still awaiting contact as well as reimbur*****t of these charges which by my calculations is in the region of abt R2000.
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Replies (3)
Standard Bank's replyOfficial
17 Dec 2020, 14:06Dear Farzana
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply17 Dec 2020, 14:06
Official
Dear Farzana
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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farzana P's updateReviewer Update
21 Dec 2020, 15:40good day. i am still awaitin further interaction from the CRC. Pls respond wit some positive feedback. thanks
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farzana P's update21 Dec 2020, 15:40
Reviewer Update
good day. i am still awaitin further interaction from the CRC. Pls respond wit some positive feedback. thanks
Standard Bank's replyOfficial
14 Jan 2021, 09:31Dear farzana Paul
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply14 Jan 2021, 09:31
Official
Dear farzana Paul
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***