****py service

<p> <br />Good day</p> <p>I cannot begin to describe the disgust in your service, my cellphone banking has been giving me a problem from the 24/10/16.</p> <p><br />This has gone on for 6 months and I have been sent from pillar to post, I am unable to make use of USSD services from checking my balances to sending money or anything.</p> <p><br />I contacted the call center and was advised to visit my branch went to the branch and advised to call the call center again and sent from pillar to post again with no resolution.</p> <p><br />I visited another branch again Johannesburg, service was very unfriendly the last lady was just rude and not interested I asked her to deactivate my cellphone banking from my ********** 378 number to ********** 978 and guess what she activated the 082 number but didn't deactivate the 078 I mean whats that?</p> <p><br />Weeks later I visited the branch only to be assisted by the same lady Zandile and I advised that she activated my cellphone banking on one number but never deactivated the old and a result my problem hasn't been sorted, no apology or ownership taken. </p> <p><br />She unapologetically asked for my old number and reactivated my cellphone banking on my old number and asked that if I still have the same problem I must call the customer care.</p> <p><br />No-one cares and no-one wants to take ownership of this query, I'm 9 months pregnant I am unable to use my card for anything besides swiping and withdrawals and I stated how this is an inconvenience especially at this point but Zandile didn't seem to care.</p> <p><br />I can't purchase airtime but I have a bank and money in my account at any point my water will break how do I call an ambulance or my family members? How do I send money to anyone I expect to drive me to or from hospital in case the father is not home? Should my whole life and that if the baby be in danger coz standard bank doesn't care? How much more time will it take for my query to be resolved? I can't walk to the bank because I'm still expected to stand in a queue as highly pregnant as I am.</p> <p><br />My life is basically on hold for a service that's not special treatment but something I ought to have as I have been all this time, my cellphone banking is no favor I have a right to have my services active I'm no different to any other customer. I don't even receive a notification when I get paid I will never know if there's an error from payroll because I can't even check my balance nothing is working my card is only good enough to swipe swipe swipe that's all and that's not enough especially sitting here 9 months pregnant and unable to go up and down as I wish.</p> <p><br />Can this fall not on deaf ears but on someone that cares, its been long and I'm really exhausted.</p> <p><br />My name is Palesa Sekgotho, my cellphone number is ********** 378 and my ID number is ********** 104088 should you need to further authenticate you can call me or send an email. </p> <p> </p> <p><br />Regards<br />Palesa<br /> <br /> <br /> <br /> <br />Show quoted text<br />Original-Recipient: rfc822;complaintsresolutionCen ********** />Final-Recipient: rfc822;complaintsresolutionCen ********** />Action: failed<br />Status: 5.1.1<br />Diagnostic-Code: smtp;550 5.1.1 RESOLVER.ADR.RecipNotFound; not found</p> <p> </p> <p>---------- Forwarded message ----------<br />From: palesa sekgotho ********** />To: <complaintsresolutionCentr ********** ********** />Cc: <br />Bcc: <br />Date: Sat, 10 Jun 2017 19:44:25 +0200</p> <p>Show quoted text<br /> <br /> <br />Good day</p> <p>I cannot begin to describe the disgust in your service, my cellphone banking has been giving me a problem from the 24/10/16.</p> <p><br />This has gone on for 6 months and I have been sent from pillar to post, I am unable to make use of USSD services from checking my balances to sending money or anything.</p> <p><br />I contacted the call center and was advised to visit my branch went to the branch and advised to call the call center again and sent from pillar to post again with no resolution.</p> <p><br />I visited another branch again Johannesburg, service was very unfriendly the last lady was just rude and not interested I asked her to deactivate my cellphone banking from my ********** 378 number to ********** 978 and guess what she activated the 082 number but didn't deactivate the 078 I mean whats that?</p> <p><br />Weeks later I visited the branch only to be assisted by the same lady Zandile and I advised that she activated my cellphone banking on one number but never deactivated the old and a result my problem hasn't been sorted, no apology or ownership taken. </p> <p><br />She unapologetically asked for my old number and reactivated my cellphone banking on my old number and asked that if I still have the same problem I must call the customer care.</p> <p><br />No-one cares and no-one wants to take ownership of this query, I'm 9 months pregnant I am unable to use my card for anything besides swiping and withdrawals and I stated how this is an inconvenience especially at this point but Zandile didn't seem to care.</p> <p><br />I can't purchase airtime but I have a bank and money in my account at any point my water will break how do I call an ambulance or my family members? How do I send money to anyone I expect to drive me to or from hospital in case the father is not home? Should my whole life and that if the baby be in danger coz standard bank doesn't care? How much more time will it take for my query to be resolved? I can't walk to the bank because I'm still expected to stand in a queue as highly pregnant as I am.</p> <p><br />My life is basically on hold for a service that's not special treatment but something I ought to have as I have been all this time, my cellphone banking is no favor I have a right to have my services active I'm no different to any other customer. I don't even receive a notification when I get paid I will never know if there's an error from payroll because I can't even check my balance nothing is working my card is only good enough to swipe swipe swipe that's all and that's not enough especially sitting here 9 months pregnant and unable to go up and down as I wish.</p> <p><br />Can this fall not on deaf ears but on someone that cares, its been long and I'm really exhausted.</p> <p><br />My name is Palesa Sekgotho, my cellphone number is ********** 378 and my ID number is ********** 104088 should you need to further authenticate you can call me or send an email. </p> <p> </p> <p><br />Regards<br />Palesa<br /> <br /> <br /> <br /> <br />Show quoted text<br />Original-Recipient: rfc822; complaintsresolutionCentre@ standardbank.co.za<br />Final-Recipient: rfc822; complaintsresolutionCentre@ standardbank.co.za<br />Action: failed<br />Status: 5.1.1<br />Diagnostic-Code: smtp;550 5.1.1 RESOLVER.ADR.RecipNotFound; not found</p> <p> </p> <p>---------- Forwarded message ----------<br />From: palesa sekgotho ********** />To: <complaintsresolutionCentr ********** ********** />Cc: <br />Bcc: <br />Date: Sat, 10 Jun 2017 19:44:25 +0200</p> <p>Show quoted text<br /> <br /> </p> <p><br /> <br /> <br /> <br />So no1 has seen the need to resolve my query or get back to me? WOW<br />Show quoted text<br /> <br /> <br /> <br />Delivery has failed to these recipients or groups:<br />complaintsresolutionCentre@ standardbank.co.za<br />The e-mail address you entered couldn't be found. Please check the recipient's e-mail address and try to resend the message. If the problem continues, please contact your helpdesk.</p> <p> </p> <p> </p> <p> </p> <p><br />Diagnostic information for administrators:</p> <p>Generating server: standardbank.co.za<br />complaintsresolutionCentre@ standardbank.co.za</p> <p><br />#550 5.1.1 RESOLVER.ADR.RecipNotFound; not found ##rfc822; complaintsresolutionCentre@ standardbank.co.za<br /> </p> <p>Original message headers:</p> <p>Show quoted text</p> <p>Original-Recipient: rfc822; complaintsresolutionCentre@ standardbank.co.za<br />Final-Recipient: rfc822; complaintsresolutionCentre@ standardbank.co.za<br />Action: failed<br />Status: 5.1.1<br />Diagnostic-Code: smtp;550 5.1.1 RESOLVER.ADR.RecipNotFound; not found</p> <p> </p> <p>---------- Forwarded message ----------<br />From: palesa sekgotho ********** ********** ********** />Cc: <br />Bcc: <br />Date: Fri, 23 Jun 2017 12:30:40 +0200<br />Subject: Cellphone banking<br />So no1 has seen the need to resolve my query or get back to me? WOW</p> <p>On 10 Jun 2017 7:44 PM, "palesa sekgotho" ********** wrote:<br />Good day</p> <p>I cannot begin to describe the disgust in your service, my cellphone banking has been giving me a problem from the 24/10/16.</p> <p><br />This has gone on for 6 months and I have been sent from pillar to post, I am unable to make use of USSD services from checking my balances to sending money or anything.</p> <p><br />I contacted the call center and was advised to visit my branch went to the branch and advised to call the call center again and sent from pillar to post again with no resolution.</p> <p><br />I visited another branch again Johannesburg, service was very unfriendly the last lady was just rude and not interested I asked her to deactivate my cellphone banking from my ********** 378 number to ********** 978 and guess what she activated the 082 number but didn't deactivate the 078 I mean whats that?</p> <p><br />Weeks later I visited the branch only to be assisted by the same lady Zandile and I advised that she activated my cellphone banking on one number but never deactivated the old and a result my problem hasn't been sorted, no apology or ownership taken. </p> <p><br />She unapologetically asked for my old number and reactivated my cellphone banking on my old number and asked that if I still have the same problem I must call the customer care.</p> <p><br />No-one cares and no-one wants to take ownership of this query, I'm 9 months pregnant I am unable to use my card for anything besides swiping and withdrawals and I stated how this is an inconvenience especially at this point but Zandile didn't seem to care.</p> <p><br />I can't purchase airtime but I have a bank and money in my account at any point my water will break how do I call an ambulance or my family members? How do I send money to anyone I expect to drive me to or from hospital in case the father is not home? Should my whole life and that if the baby be in danger coz standard bank doesn't care? How much more time will it take for my query to be resolved? I can't walk to the bank because I'm still expected to stand in a queue as highly pregnant as I am.</p> <p><br />My life is basically on hold for a service that's not special treatment but something I ought to have as I have been all this time, my cellphone banking is no favor I have a right to have my services active I'm no different to any other customer. I don't even receive a notification when I get paid I will never know if there's an error from payroll because I can't even check my balance nothing is working my card is only good enough to swipe swipe swipe that's all and that's not enough especially sitting here 9 months pregnant and unable to go up and down as I wish.</p> <p><br />Can this fall not on deaf ears but on someone that cares, its been long and I'm really exhausted.</p> <p><br />My name is Palesa Sekgotho, my cellphone number is ********** 378 and my ID number is ********** 104088 should you need to further authenticate you can call me or send an email. </p> <p> </p> <p><br />Regards<br />Palesa</p> <p><br /> <br /> </p>