OF
Oliver F
1 reviews | Active since Nov 2017
15 Jul 2021, 09:50
Putting me on hold and transferring my call
I'm a Standard Bank customer. I went to the branch to have my address updated. Receiving statements with all the old information. What was the use to even visit the branch to have my information updated during the Covid pandemic. Called the call center and was transferred. Brigid answered the call and put me on hold for over 25 minutes. Shocking service. Think I will be closing my Standard Bank credit card account.
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Replies (2)0
Replies (2)
Standard Bank's replyOfficial
15 Jul 2021, 23:09Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply15 Jul 2021, 23:09
Official
Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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*** (fax)
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OF
Oliver F's updateReviewer Update
16 Jul 2021, 09:00Good day,
Thank you for the standard response.
The response does not please me at all.
Kindly forward my latest statements with my updated address.
Don't know why I was put on hold and then transferred to the FICA department.
I visited the Standard Bank branch.
Is my service fee and monthly card fee being used to pay useless staff?
If you cannot provide me with the service I should be getting from a financial institution, you can close my credit card. I have settled the outstanding balance on the credit card yesterday.
Regards
Oliver Fox
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Thank you for the standard response.
The response does not please me at all.
Kindly forward my latest statements with my updated address.
Don't know why I was put on hold and then transferred to the FICA department.
I visited the Standard Bank branch.
Is my service fee and monthly card fee being used to pay useless staff?
If you cannot provide me with the service I should be getting from a financial institution, you can close my credit card. I have settled the outstanding balance on the credit card yesterday.
Regards
Oliver Fox
***
OF
Oliver F's update16 Jul 2021, 09:00
Reviewer Update
Good day,
Thank you for the standard response.
The response does not please me at all.
Kindly forward my latest statements with my updated address.
Don't know why I was put on hold and then transferred to the FICA department.
I visited the Standard Bank branch.
Is my service fee and monthly card fee being used to pay useless staff?
If you cannot provide me with the service I should be getting from a financial institution, you can close my credit card. I have settled the outstanding balance on the credit card yesterday.
Regards
Oliver Fox
***
Thank you for the standard response.
The response does not please me at all.
Kindly forward my latest statements with my updated address.
Don't know why I was put on hold and then transferred to the FICA department.
I visited the Standard Bank branch.
Is my service fee and monthly card fee being used to pay useless staff?
If you cannot provide me with the service I should be getting from a financial institution, you can close my credit card. I have settled the outstanding balance on the credit card yesterday.
Regards
Oliver Fox
***