JA
Jade A

1 reviews | Active since Nov 2016

03 Oct 2018, 08:16

PUTRID THAT I HAVE TO PAY FOR EVERY 6 MONTHS TO GO BACK IN MY ACCOUNT HISTORY

I am extremely disappointed to hear that I need to pay to go back 6 months in my own bank account history.

It is my documents and my bank account history not yours we pay you bank fees for a reason , why should we have to pay you for every 6 months we would like to go back in our bank account history?

I THINK THAT IS EXTREMELY RIDICULOUS!! MY FIANCE AND I NEED THIS AS IT IS AN EMERGENCY WE NEED TO RETURN SOMETHING E BOUGHT AND WE NEED TO GO BACK TO 2016.

I REFUSE TO PAY AS THIS IS MY DETAILS AND NOT YOURS I HAVE A RIGHT TO ACCESS MY DOCUMENTS AS I WANT AND NOT YOU DEMANDING MOONEY OUT OF ME FIRST !!

i await someone to get back to me regarding this matter!!!!!!!!!!

0
Replies (2)
Standard Bank
Standard Bank's reply03 Oct 2018, 08:39
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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*** (fax)
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Standard Bank
Standard Bank's reply03 Oct 2018, 12:33
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
***
*** (fax)
***