Putrid Service from Standard Bank

Absa Bank Stop Card Reference Number: *** Absa Case Reference Number: ***

On Friday, 07th of June 2019 I took my Absa Card and attempted to withdraw cash at a Standard Bank ATM based at Avonwood Square, Elsies River, Cape Town. I inserted my card into the machine, entered my pin, selected my own withdrawal amount (R650) and waited for the machine dispense the cash, receipt and card, but none of the mentioned was ejected. The amount was debited from my account, although I did not receive my card, receipt or cash. I then reported the incident to Absa in Epping and the consultant advised that I stop the card and request a new card. Thereafter, I went to the Standard Bank in N1 City Mall and was advised that I need to return to the Absa in Epping and file a complaint. On Saturday, 08th of June 2019 I returned to the Absa Epping Branch and filed the complaint. Lilian Ditsebe issued me with a reference number and advised that it would take +- 4Days to be investigated and my funds should be returned in my bank account. On Tuesday, 18th and Tuesday, 25th of June 2019 I called the Absa ATM Complaints Department and was advised that Absa is waiting for Standard Bank to two weeks and have not received any further feedback. Each time, I have to follow up on this matter and I want my cash returned into my bank account.

This is putrid service from Standard Bank.

I anticipate your response.

Regards Talitha Dias