PUTRID SERVICE FROM COMPLAINTS TEAM

<p>I logged complaint on Hello Peter regarding poor service received from Celeste at Standard bank branch at Old Mutual in Pinelands and subsequent poorer service received from a Team leader in the card division! Standard does not even attempt to assist clients or find ways to make it easier for them. So i receive an email from teh complaints team requesting further details and also providing feedback regarding the initial complaint WITHOUT even hearing my side of the story. They literally just listened to what their fellow colleagues had to say. Thats not all!I reply and request someone to at least contact me to hear what the actual issue is so that it can be resolved. Someone tried calling me once, but was driving. I immediately returned called and left mesaage for Serisha Naidoo to call me back. This was on Tuesday and I AM STILL WAITING! is this really how Standard bank treats clients? do you even know what TCF means? are you not concerned about reputational damage. how do you allow clients to call after you and still not return the call???Ridiculous to say the least and this is the COMPLAINTS team who is supposed to resolve the complaint. That is scary if you ask me. Yet Standard bank considers themselves as a leading bank in SA. I beg to differ based on my experience with this ban****</p>