Putrid Service and pathetic turn around time.

<p>I completed an application online for istore credit, I got a notification that said "cannnot validate information" and customer is having problems paying their current obligations, this is absolute nonsense, if you cannot validate information? How about you ask me, this is all done through standard Bank where I am a prestige customer with a good rating with standard Bank so how you were unable to validate some information when I am an existing standard bank customer is beyond me, for a R185 pm are you insane that's even less than my monthly service fee and I get this ****, it makes absolutely no sense, so I escalate with my concerns, no phone call received An email from Magdeline Setseta after we having to follow up, this application was done on Saturday, the first email came from Charlotte Maimane, first email said they are investing when I followed up the second email said up to 21 days, wow what a terrible turn around time it's pathetic 21 days for something I can show is wrong. This response time is putrid. Heard nothing from them again, Istore should really review the partnership agreement with Standard Bank as they clearly cannot handle the volumes all you get is an email saying they will follow up but don't . </p> <p>@ Apple is this the service you willing to give your customers I suggest you find an alternative partnership one that promotes your brand not drag it down, they do not specialize in 3rd party financing they can barely make it through their own work. I come from an environment such as this financial products and manage the campaigns and I would never put and I can tell you standard bank is pathetic at execution, 21 days you have got to be kidding me. I would die telling my customers they need to wait 21 days. This is ridiculous, Apple where are your SLA agreements which should have been in your contracts. Standard Bank is clearly not ready to handle external parties, this is what I do so I can tell you get out while you can or put in SLAs and response times, this is brand damaging!</p> <p>@ Standard Bank your service is pathetic and a major disappointment. I have accounts with you but then I get this ****, check your process as this is not a good customer experience. </p>