VN
VN N
1 reviews | Active since Jul 2015
18 Jul 2022, 22:17
Putrid Service
Prior to emigrating, I attended two different branches to change my OTP destination to email.
After a total of 4 hours of waiting in two different branches, here I sit in a foreign country with my OTPs being incorrectly sent and no access to make purchases!
Absolutely putrid service
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
19 Jul 2022, 07:51Hi VN Naidoo
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply19 Jul 2022, 07:51
Official
Hi VN Naidoo
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
VN
VN N's updateReviewer Update
11 Aug 2022, 11:17Three weeks later the matter has not been resolved.
Feedback has been poor, despite escalation of the matter to the Teamleader after no feedback was received from the consultant who received the complaint.
Feedback has been poor, despite escalation of the matter to the Teamleader after no feedback was received from the consultant who received the complaint.
VN
VN N's update11 Aug 2022, 11:17
Reviewer Update
Three weeks later the matter has not been resolved.
Feedback has been poor, despite escalation of the matter to the Teamleader after no feedback was received from the consultant who received the complaint.
Feedback has been poor, despite escalation of the matter to the Teamleader after no feedback was received from the consultant who received the complaint.
Standard Bank's replyOfficial
11 Aug 2022, 12:42Good Day
We do apologise for the delayed feedback.
Our consultants will be in touch.
Kind regards
Standard Bank Hello Peter Team
***
We do apologise for the delayed feedback.
Our consultants will be in touch.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply11 Aug 2022, 12:42
Official
Good Day
We do apologise for the delayed feedback.
Our consultants will be in touch.
Kind regards
Standard Bank Hello Peter Team
***
We do apologise for the delayed feedback.
Our consultants will be in touch.
Kind regards
Standard Bank Hello Peter Team
***