put yourself in your customers' shoes

<p>i have an aunt who claimed the group scheme funeral cover on the 08th at the Elim branch, there was one document missing she and the other signatories went back to get the missing document of which was a police report. the claim was then processed. until today they are still waiting for the payment, on the 22nd March they went back to enquire. they were told that they will get the money, when the consultant didnt say.<br />my aunt wanted to know from the consultant wether they will get the money or not, and if not what is the reason?<br />the group is running out of money for transport and patience as they have been to the bank three times.<br />These are old people, they are now thinking that the funeral cover is a ****. why not fullfill your promises as a service provider</p>