1 reviews | Active since Jul 2014
Push from Pillar to Post with zero resolution.
Good day Standard Bank, I need help urgently,
As I am spending a lot of my time in Mauritius, I am using the Standard Bank App a lot to pay people and to transfer money etc.
My problem is that when SB sends an OTP to approve a payment it goes to my SA cell number 082……30, which is fine for when I am in SA, but the cell network I am with (Capitec) doesn’t have a roaming agreement with Emtel in Mauritius, so I never get the OTP’s. I then selected to change the OTP send method to email , but was shocked to see it was an email address that I haven’t used for 20 years! ( k……***)
Unfortunately this cannot be changed by myself.
I then established a “chat” session with “Caitlin “ on the help chat and she said that this needs to be done at branch level. I cannot come into the branch as I am in Mauritius till March next year.
Please can you change the email address to the one registered with SB ,
My request emails are being pushed around all over Standard bank, but no one can resolve the ludicrously simple task of changing the long outdated email address.
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
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This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for sharing these details.
Our team will be in touch with further feedback.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for sharing these details.
Our team will be in touch with further feedback.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank returned my call and I was put through to the correct dept, who managed to change the email address.
After all the frustration, I am very grateful to now have it rectified.
Thank you to those involved, I am relieved to be able to pay my creditors.
Standard Bank returned my call and I was put through to the correct dept, who managed to change the email address.
After all the frustration, I am very grateful to now have it rectified.
Thank you to those involved, I am relieved to be able to pay my creditors.
We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. Please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. Please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***