Purposefull deceased estate tampering and delaying for standard bank

Deceased estate My mom passed on 13months ago and i made contact with SBSA regarding her will in early 2022. A lady called Christina Mothapo contacted me regarding the estate and later on sent me an email on the 4 Feb 2022 advising me that the file has been sent to Vikasnie Naidoo and that i will be contacted regarding the administration process. To date no one has contacted me and numerous times ive tried to contact Christina but im placed on hold everytime and i never seem to get hold of her and my calls are never returned. Ive also sent her emails but she fails to reply to them till recently where i received an automated response stating she is on leave up until the 23 Jan and still no communication from SBSA. I fail to understand what communication seems to be such a big problem for SBSA employees or is doing what they get paid for the problem? Will someone be doing their job and assist me with my late moms estate or will i continue to be ignored. Is this what SBSA should be known for is this how clients get treated? Furthermore i am sickened disgusted and outright heartbroken at this level of professionalism they are displaying and i cannot comprehend how they can be such a reputable company if they handling this delicate issue in this manner... i unfortunately am not currently by the means to excercise my right to sue them however whilst i am aquiring the neccessary tools to do so i will stop at nothing to expose them for the *****s that they are and for this utter cruelty they are showing there customers... please help me expose them

Not so kind regards

CANDISE WENDY NORTJIE *** ***